Refund policy

Every camera we sell is pre-owned. Each listing states its grade and shows its condition in the photos, so please read both before you buy. We don't accept returns or exchanges. Film, single-use cameras and accessories are final sale.

If a camera isn't as described

If your camera arrives materially different from its listing because of something we missed at inspection, email info@filem.sg or shaun@altecomgroup.com within 7 days of delivery with your order number and clear photos or a short video of the problem. We'll review it and, at our discretion, offer a repair, a replacement or a refund. If we need the camera back, we'll tell you how to return it.

This doesn't cover wear the listing already describes, or damage from use, drops, moisture or repair attempts after delivery.

International parcels

Once an international parcel leaves Singapore with tracking, it travels at the buyer's risk. We can't refund or replace a parcel lost or damaged outside Singapore. Import duties and taxes aren't refundable, and neither is a parcel refused or abandoned at customs.

How refunds are paid

Approved refunds go back to your original payment method within 5 business days. Your bank may take a few more days to show it.

Nothing in this policy affects your rights under Singapore law.