Shipping Policy
Last updated: November 2025
At filem.sg, we aim to ensure every order is handled with care and delivered securely to your doorstep.
Please review our shipping terms below before completing your purchase.
1. Order Processing
All items undergo final inspection and packing before shipment.
Processing typically takes 1-3 business days unless otherwise stated in the product listing.
Orders containing pre-owned or imported items may require up to 2-3 weeks for dispatch.
2. Delivery Timeframes
Estimated delivery time depends on your location and the selected shipping method:
- Local (Singapore): 1–3 business days after dispatch
- International: 7–21 business days, depending on destination and customs clearance
Customers will receive a tracking number via email once the order is shipped.
3. Shipping Fees
Shipping costs are calculated at checkout based on weight, size, and destination.
Free or discounted shipping promotions, if available, will be applied automatically at checkout.
4. Lost, Delayed, or Damaged Parcels
While all items are securely packaged, filem.sg is not responsible for delays, damage, or loss caused by third-party couriers.
We will, however, assist in filing claims with the courier service where applicable.
For express or insured shipping, please contact us before placing your order.
5. Address Accuracy
Please ensure your delivery address and contact details are correct at checkout.
filem.sg will not be held liable for parcels lost due to incorrect or incomplete shipping information.
6. International Orders
International shipments may be subject to import duties, customs fees, or local taxes imposed by the destination country.
These charges are the buyer’s responsibility and are not included in our prices.